How to Contact the Publications Center
If you wish to order a product by phone, or have questions about a title, price, product availability, or an order already placed, please contact our Publications Center at:
730 Harrison Street
San Francisco, CA 94107-1242
Hours: Weekdays, 9:00 A.M. to 5:00 P.M. PST
WestEd products may be ordered directly from the address and phone numbers shown above. Customers may also use our Printable Order Form (PDF). We accept payment by check, purchase order, or credit card. We accept all major credit cards.
Setting Up an Online Account
You can set up a personal account at any time. An account enables you to track recent orders, view your order history, access downloadable products, and keep your basic account information up to date. We do not store credit card information on this site.
Lost Your Password?
If you’ve lost or forgotten your password for your bookstore account, you can retrieve it easily. Simply click the Lost Password link, complete the form, and submit. You will receive a link to create a new password via email.
Printable Order Form
If you wish to order via mail, fax, or purchase order, our Printable Order Form (PDF) will guide you through all the information we need to process your order as quickly as possible. Please complete this form and mail or fax it, along with payment or a purchase order, to our Publications Center at the address above.
Special Offers and Promotional Codes
You will find promotional (or discount) codes on select WestEd mailings. If you have a code to apply towards your online purchase, please enter the code in the Coupon Code field in the Cart screen during the checkout process.
Shipping Outside the United States
Online orders can be shipped to the United States, all U.S. Protectorates, and Canada. If you would like to have WestEd products shipped elsewhere, please contact the Publications Center for rates and delivery time.
U.S./Canada: Orders shipped via Ground will normally arrive within 3-10 business days from receipt of order. Alaska and Hawaii orders will be shipped for 2-Day delivery via FedEx, UPS, or USPS Priority Mail.
For international delivery, call the Publications Center at 888.293.7833.
All applicable sales taxes for purchases of books and related materials are calculated based on local sales tax rates and will be added to your order at checkout. Sales tax will be applied to orders shipped to Arizona, California, District of Columbia, Georgia, Illinois, and Massachusetts.
To take advantage of your tax-exempt status when you place an order, you will need to furnish our Publications Center with documentation. To expedite this process, please contact the Publications Center by telephone at 888.293.7833, or by email at customerservice@WestEd.org, to place your order.
If you are not completely satisfied with a product purchased from WestEd, return it within 30 days of receipt for an exchange or full refund.
No products will be accepted as returns unless they are in resalable condition and still in print. Out-of-print titles are not returnable.
Defective products and incorrect shipments must be returned within 30 days.
Retailers/Wholesalers: Products may not be returned before 90 days or after 18 months of the invoice date. Prior authorization must be requested. Please call the Publications Center for more information.
Please send returns to:
11391 Sunrise Gold Circle Ste A
Rancho Cordova, CA 95742
Subscribe to the WestEd Email Lists
We encourage you to fill out our online form to receive mailings about WestEd resources, special offers, events, and our award-winning newsletter.